BDC Representative

At INFINITI OF LAS VEGAS, we are seeking a highly motivated and customer-centric BDC Representative to join our team. The successful candidate will be responsible for managing and establishing customer relationships through effective communication channels, coordinating sales activities, and ensuring customer satisfaction.

• Establish and maintain positive relationships with customers via phone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries, providing accurate information about vehicle inventory, pricing, promotions, and dealership services.
• Schedule and confirm appointments for customers, coordinating with sales representatives and service departments as needed.
• Conduct outbound calls to potential customers to promote dealership offers, negotiate terms, and provide relevant information about vehicles and services.
• Manage and accurately update customer information in the dealership's database/customer relationship management system.
• Assist customers in completing necessary paperwork, ensuring all required documents are gathered and processed promptly and accurately.
• Collaborate with sales teams to identify sales opportunities and schedule test drives for interested customers.
• Follow up with customers to gather feedback, address concerns, and ensure a high level of customer satisfaction.
• Stay updated on current automotive industry trends, vehicle models, and dealership promotions to provide accurate and up-to-date information to customers.
• Attend training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills.
• Achieve sales quotas and targets by utilizing effective sales strategies and following up on potential leads.

• Work experience as a BDC Representative, Customer Service Representative, or Sales Coordinator in the automotive industry is beneficial but not required.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely in writing and by phone.
• Strong organizational and multitasking abilities to manage a high volume of customer inquiries and appointments.
• Proficient computer skills, including experience with customer relationship management systems.
• Demonstrated problem-solving skills and the ability to work independently and as part of a team.
• Automotive knowledge and familiarity with vehicle features, specifications, and financing options.
• Ability to build rapport and establish trust with customers, delivering exceptional customer service.
• Strong negotiation and persuasive skills to effectively sell dealership products and services.
• Professional appearance and demeanor, with excellent time management and punctuality.
• Valid driver's license and a clean driving record.

The BDC Representative will primarily work in an office environment within the car dealership. The position may require attending workshops, training sessions, or industry-related events. The job may involve sitting for extended periods and using a computer or phone to communicate with customers.