Technical Support Specialist for Cloud and Hosting Infrastructure

5 days ago


Dearborn Heights, Michigan, United States A-Z Jobs Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at A-Z Jobs Inc. This role requires a strong understanding of cloud and hosting infrastructure, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Provide Level 2 and Level 3 support for all hosting products, including cpanel, plesk, vps, cloud, and dedicated servers.
  • Monitor the stability of our products using internal tools and take proactive measures to prevent issues.
  • Own L2 support ownership of all hosting products and handle incident response, troubleshooting, and fixes.
  • Escalate issues as per policies and procedures and work with internal and external teams to resolve production site issues.
  • Communicate clearly on tickets and phone calls regarding various issues and exhibit a sense of urgency to resolve them.
  • Build advanced automation workflows to automate repeated issues and work with the infrastructure team to deploy and maintain Linux/Windows servers.
  • Ensure Service Level Agreements (SLAs) and operational standards are met.
  • Raise tickets to different internal groups to resolve recurrent problems and follow up on escalated issues.
Requirements

To be successful in this role, you will need:

  • A graduate degree in Information Technology or Computer Science, preferably with consistently strong academic performance.
  • Strong understanding of Linux systems, including shell scripting, sed, awk, grep, egrep, VI, VIM, Emacs, netstat, lsof, strace, ps, top, atop, dstat, grub boot config, fstab, disk labels, ext3, ext4, IPtables, sysstat, run-levels, startup scripts, sudo, chroot, chkrootkit, rkhunter.
  • Familiarity with Windows 2000, 2003, 2008, NTFS, chkdisk, ACLs, event logs, WSUS, Terminal Services, IIS fundamentals.
  • Scripting skills in any of Bash, PERL, Ruby, Python, PHP.
  • Fundamentals of DNS and Networking, TCP/UDP, IP Routing, HA and Load Balancing Concepts.
  • Application protocols including SMTP, HTTP, FTP, IMAP, POP.
  • Ability to work in shifts, including nights and holidays.
What We Offer

We offer a competitive salary of $80,000 - $120,000 per year, depending on experience, and a range of benefits, including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement plan.
  • Paid time off.
How to Apply

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.



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