Customer Support Specialist
6 days ago
Company Overview
With 80,000 customers across 150 countries, UKG has established itself as the largest U.S.-based private software company in the world. This success is a testament to the company's commitment to providing innovative HR technology solutions designed for all. At UKG, you have the opportunity to work with purpose, inspired by a team of talented professionals who are driven to make a difference in the lives of their customers. Our mission is clear: we aim to inspire every organization to become a great place to work through our award-winning HR technology.
Job Summary:
UKG Pro Custom Interface team is seeking an experienced Customer Support Specialist to join their Global Support department. As a key member of this team, you will be responsible for providing comprehensive support to internal and external customers, including troubleshooting complex technical issues and escalating cases when necessary. Your exceptional communication skills, both written and verbal, will enable you to effectively collaborate with various stakeholders, ensuring timely and accurate resolution of customer inquiries.
Key Responsibilities:
- Offer comprehensive support for assigned cases, utilizing technical expertise to efficiently resolve challenging problems submitted by end-users.
- Partner with internal stakeholders to facilitate problem-solving and provide solutions for reported issues.
- Maintain and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to deliver accurate solutions to customers.
- Handle highly escalated, urgent, difficult or sensitive situations, applying critical thinking and decision-making skills to resolve conflicts effectively.
Benefits:
As a valued member of the UKG team, you can expect a range of benefits that will support your personal and professional growth. These include:
- A competitive salary of $40,400 - $58,050 per annum, depending on experience and qualifications.
- Short-term and long-term incentives, adding value to your total compensation package.
- An inclusive culture that values diversity, equity, and inclusion.
- Opportunities for professional development and growth within the company.
- A comprehensive benefits package, including wellness programs, tuition reimbursement, and customizable expense reimbursement program (U Choose).
About UKG:
Ultimate Kronos Group (UKG) is proud to be an equal opportunity employer committed to maintaining a diverse and inclusive work environment. We believe that everyone deserves a chance to succeed, regardless of their background, identity, or experiences. Our goal is to create a workplace where employees feel valued, respected, and empowered to contribute their best work. If you share our passion for creating a better future for our customers and communities, we encourage you to apply for this exciting opportunity.
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