Financial Services Client Experience Intern

6 days ago


New York, New York, United States Voya Financial Full time
About Our Company

Voya Financial is a forward-thinking organization committed to enhancing the financial well-being of our customers. Our company culture emphasizes collaboration, innovation, and customer-centricity. We are dedicated to delivering exceptional client experiences and fostering a work environment where employees feel valued, supported, and empowered to make a meaningful impact.

Compensation & Benefits

The estimated annual salary for this role is $43,200 (based on a 20-hour workweek). In addition to competitive compensation, we offer an array of benefits, including health, dental, and vision insurance plans; a 401(k) savings plan with generous company matching contributions; tuition reimbursement up to $5,250 per year; and paid time off.

About the Role

We are seeking a motivated and enthusiastic intern to join our Client Experience team. This internship offers a unique opportunity to gain hands-on experience in enhancing client engagement and improving the overall client experience. As a member of our team, you will assist in the execution of projects and initiatives, learn and apply Continuous Improvement methodologies, and collaborate with various departments to identify opportunities for enhancing the client experience.

Key Responsibilities

• Assist in the development and maintenance of client engagement strategies
• Collaborate with various departments to identify and implement opportunities for enhancing the client experience
• Learn and apply Continuous Improvement methodologies to improve processes and client interactions
• Conduct research and analysis to support CX initiatives
• Assist in the creation of reports and presentations for internal and external stakeholders

Preferred Qualifications

• Currently pursuing a degree in Business, Finance, Marketing, or a related field
• Passion for understanding client needs and for exploring challenges and opportunities from the client viewpoint
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. We provide equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

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