Senior Collections Specialist

7 days ago


Fort Wayne, Indiana, United States Fire Police City County Federal Credit Union Full time
Job Summary

We are seeking a skilled Senior Collections Specialist to join our team at Fire Police City County Federal Credit Union. In this role, you will be responsible for managing delinquent loan accounts and ensuring timely payments from our members.

Key Responsibilities:
  • Monitor member accounts daily for delinquency status, identifying problematic accounts that require discussion with the team
  • Prepare and present reports on delinquent accounts and collection activity, highlighting progress and areas for improvement
  • Contact members, co-signers, and references via phone, email, or online banking to discuss delinquent accounts and work towards resolution
  • Collaborate with the Member Advocates Manager/Supervisor to create work-out loan packets and ensure accurate information for Credit Bureau reporting
  • Research payroll deduction stops, starts, and changes to impact loan repayment status
Requirements and Qualifications:
  • High School Diploma or Equivalent required
  • Excellent communication and interpersonal skills, with the ability to effectively interact with members and team members
  • Strong decision-making and problem-solving skills, with attention to detail and accuracy
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines
About Our Team:

At Fire Police City County Federal Credit Union, we value our employees and offer a competitive salary of $55,000 per year, along with benefits including health insurance, retirement savings, and paid time off. If you are a motivated and organized individual looking for a challenging role, we encourage you to apply.



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