Operational Manager for Residential Properties

6 days ago

New York, New York, United States VPH Management Services LLC Full time

VPH Management Services LLC is seeking a skilled Operational Manager to oversee the activities of on-site staff and ensure efficient completion of cleaning, garbage pickup, construction, or maintenance projects.

Job Summary

The estimated annual salary for this position is $65,000 - $80,000 based on industry standards in the New York City area.

This is a dynamic role that requires strong organizational skills, effective communication, and problem-solving abilities. As an Operational Manager, you will be responsible for supervising porters at assigned locations, scheduling pick-up of garbage, and overseeing mold repairs as required within 60 days of property takeover.

  • Main Responsibilities:
  • Manage Porters at assigned locations to ensure timely and efficient service delivery.
  • Supervise and set schedules for pick-up of garbage, adhering to company policies and regulatory requirements.
  • In RealPage, assist with scheduling of work orders to prioritize tasks and allocate resources effectively.
  • Oversee mold repairs as required within 60 days of property takeover, ensuring compliance with safety standards and quality guidelines.
  • Conduct regular site visits to monitor construction activities, verify compliance with approved plans, and prevent unauthorized material placement.
  • Participate in tenant evictions, maintaining a professional demeanor and ensuring adherence to company protocols.
  • Collaborate with the Inventory Manager to maintain adequate supplies and respond promptly to violations.
  • Assist in assigning staff for HQS, Section 8, and HPD repairs, ensuring seamless execution of tasks.
  • Perform daily building inspections to verify property condition, secure locks, and identify potential risks.
  • Coordinate with porters to ensure timely garbage disposal, promoting a clean and healthy environment.
  • Maintain open communication with tenants, vendors, local community members, and city agencies, fostering positive relationships and resolving issues efficiently.
  • Complete required documentation to support duties, ensuring accuracy and transparency in reporting.
  • Identify potential project risks and notify the manager promptly, enabling proactive mitigation strategies.

Requirements:

  • A high school diploma or equivalent is essential; prior experience with NYC Housing Authority, building renovations, and work order management is preferred.
  • Supervisory experience is mandatory, demonstrating ability to lead teams and manage multiple tasks concurrently.
  • Strong computer and administrative skills are required, including proficiency in Microsoft Office, Word, and Excel.
  • Familiarity with property management software such as RealPage is advantageous.
  • Excellent verbal and written communication skills are essential for effective collaboration and conflict resolution.
  • Interpersonal and customer service skills are crucial for building trust with stakeholders and resolving issues efficiently.
  • Strong analytical and problem-solving skills enable swift identification and mitigation of project risks.

Work Environment:

  • This role involves significant on-site work, necessitating frequent visits to buildings and properties.
  • Some sitting at a desk and working on a computer is also required, but mobility is essential due to walking and standing demands.
  • The ability to ascend and descend staircases, ladders, and step stools is necessary for site inspections.
  • Travel outside in varying outdoor weather conditions may be required for meetings and inspections.

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