Enterprise Applications Engineer

4 weeks ago

Oklahoma City, Oklahoma, United States Fox Rothschild Full time
Job Summary

As a key member of the Information Systems Department at Fox Rothschild LLP, the Enterprise Applications Engineer plays a critical role in ensuring the smooth operation of our enterprise-wide applications. This includes document management, timekeeping, accounting and billing, information and compliance, litigation support applications, and other related systems.

Key Responsibilities
  • Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage.
  • Resolve and respond to Help Desk tickets related to enterprise-wide applications, noting trends, performing troubleshooting, and escalating to other teams and vendors as needed.
  • Stay up-to-date on patches and releases related to enterprise-wide applications, reviewing release notes, and tracking resolutions to existing software problems.
  • Lead the testing of new software or new versions of software, creating and maintaining test environments, and managing testing teams and procedures.
  • Act as the Project Lead for new enterprise-wide applications or updates to existing applications, creating project plans, monitoring deadlines, and project team performance.
  • Interface with vendors on a regular basis regarding problems, bug fixes, and new software versions.
Requirements
  • Bachelor's degree required, major in computer science preferred.
  • Minimum of five years of extensive experience managing enterprise-wide applications, preferably in a law firm.
  • Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls, and security.
  • Infrastructure, server, operating systems, and network communications knowledge.
  • Proficient knowledge of desktop operating systems, software, and software packaging practices.
  • Strong ability to install and maintain any enterprise-wide application, including servers, customizations, and integrations.
Work Environment and Physical Demands

This role operates in a clerical, office setting, requiring the ability to sit for extended periods and perform sedentary work. The worker must be able to lift, carry, push, pull, or otherwise move objects up to 10 pounds.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional duties. Employment with the firm is at-will, and employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation.

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