Patient Care Advocate

3 days ago

San Diego, California, United States Serene Health Full time
Transforming Lives through Compassionate Care

About Serene Health

Serene Health is dedicated to empowering individuals and families to achieve optimal well-being. Our mission is to provide comprehensive support and care that addresses immediate concerns while fostering long-term wellness.

We strive to lead in member care outcomes and set new standards for excellence and innovation. Our team members are passionate problem-solvers who bring their unique skills and perspectives to the table, creating a ripple effect that strengthens families and communities.

A career at Serene Health offers opportunities for growth and development, providing access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions.

Job Summary:

The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families to ensure they receive necessary medical treatment and support.

Key Responsibilities:

  • Assess medical and social needs, provide education, and develop individualized care plans.
  • Respond to member inquiries, ensuring adherence to hospital and legal requirements.
  • Collaborate with interdisciplinary teams, locate resources, and coordinate social service plans.
  • Advocate for members, consult with healthcare providers, arrange appointments, and evaluate progress.
  • Maintain empathy and professionalism while contacting members and families.
  • Support behavioral health coordination, Substance Abuse, and Community Resources.

Requirements:

  • Valid California driver's license and vehicle insurance.
  • High school diploma or equivalent.
  • Minimum 1 year experience in case management, member care, customer service, call center, or member care.
  • MA certificate or Medical Terminology knowledge (preferred).
  • Excellent communication, interpersonal, customer service, and organizational skills.
  • Computer skills for documentation, email, and chat support.
  • Proficient in multitasking, organization, attention to detail, and working independently/ collaboratively.
  • Bilingual in English and Spanish (required).

Working Environment:

  • Prolonged periods of sitting at an office desk on the computer.
  • Lifting up to 15lbs.

Estimated Salary: $24-$27 USD per hour

Benefits:

  • Medical, Dental, & Vision Benefits: Comprehensive coverage for you and your family.
  • Short & Long-Term Disability Benefits: Protection when you need it most.
  • Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
  • Flexible Spending Accounts: Manage your finances with flexibility.
  • Employee Assistance Program (EAP): Support when life throws challenges your way.
  • 401(K): Building your financial future with us (after 1 year of employment).
  • Paid Vacation and Sick Leave: Flexibility for planned and unplanned time off.
  • Paid Holidays: Quality time to enjoy celebrations.
  • Equal Employment Opportunity:

Serene Health is an Equal Opportunity Employer committed to providing employment opportunities for all qualified candidates without discrimination.

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