IT Support Specialist

5 days ago


San Mateo, California, United States Child Mind Institute Full time
Job Title: IT Support Specialist

The Child Mind Institute is seeking an experienced IT Support Specialist to join our team in San Mateo. As a member of our IT department, you will provide top-notch technical support and services to our end-users, ensuring seamless functionality of our systems and equipment.

Key Responsibilities:

  • Provide exceptional customer service through Microsoft Teams chat, telephone, or email
  • Respond quickly to user issues and requests, taking ownership of problems and resolving them efficiently
  • Support conference room technology for remote meetings using Zoom/Teams
  • Perform general technical support and troubleshooting for software, hardware, and cabling issues
  • Install, move, add, change, and decommission technical hardware as needed

Requirements:

  • Bachelor's degree in an IT-related field or equivalent work experience (3 years)
  • Experience with Mac OS desktops and iOS devices in a networked environment
  • Familiarity with Windows operating systems in a domain environment
  • Strong knowledge of Microsoft Office 365/Teams/Outlook for Windows and Mac
  • Understanding of Linux desktop and server platforms
  • Knowledge of DHCP, DNS, TCP/IP, and VPN client configuration and troubleshooting
  • Ability to lift/move objects up to 50 pounds required

Compensation:

The estimated annual salary for this position is $85,000 - $105,000, depending on qualifications and experience. We offer a comprehensive benefits package, including medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, and more.

About the Child Mind Institute:

We are a leading independent nonprofit organization dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our mission is to provide gold-standard evidence-based care, deliver educational resources, train educators, and develop breakthrough treatments.



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