Dunkin' Restaurant Team Lead
4 weeks ago
**Job Title:** Shift Leader
**Reports To:** Restaurant Manager
**Overview**
As a Shift Leader at HZ Coffee Group LLC, you will be responsible for coaching and guiding our restaurant team members to deliver exceptional guest service and execute operational brand standards. You will set goals, provide job assignments, and motivate others to achieve timely feedback.
**Key Responsibilities:**
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure brand standards are met throughout the shift, including preparation of food and beverages
- Communicate shift priorities, goals, and results to restaurant team members
- Coach restaurant team members as needed throughout a shift, providing timely, constructive, and clear feedback
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security, and profitability policies/processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare them for the shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coach restaurant team members to do the same
- Schedule restaurant team members for shifts
- Manage cash over/short during the shift and ensure restaurant team members are following cash franchisee management policies
**Requirements:**
- Basic computer skills
- Fluent in spoken and written English
- Previous leadership experience in retail, restaurant, or hospitality preferred
**Key Competencies:**
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty, and a positive attitude
- Willingness to learn and adapt to change
- Guest-focused
- Ability to assist with training
- Problem-solving
- Motivating others
**Physical Demands/Working Conditions:**
- Standing on feet
- Repetitive motion, including bending, stooping, and reaching
- Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
- Wearing a headset
- Working in a small space
**HZ Coffee Group LLC is an equal opportunity employer.**
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