Customer Experience Solutions Lead
7 days ago
At First Mid Bancshares, Inc., we are committed to delivering exceptional customer experiences. As a key member of our team, you will play a crucial role in developing and maintaining personalized relationships with our customers.
We are seeking an experienced Customer Support Center Assistant Manager to join our team. This individual will be responsible for leading our support center, ensuring that our customers receive timely and effective solutions to their needs.
This is an exciting opportunity for a skilled professional to take on a leadership role and contribute to the success of our organization.
Key Responsibilities:
- Lead a team of support specialists to provide excellent customer service
- Develop and implement process improvements to increase efficiency and effectiveness
- Collaborate with cross-functional teams to resolve customer issues
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 3 years of experience in customer-facing roles
- Proven track record of leading high-performing teams
Benefits:
- Competitive salary range: $70,000 - $90,000 per year
- Comprehensive benefits package, including health insurance and retirement plan
- Opportunities for professional growth and development
About Us:
First Mid Bancshares, Inc. is a leading financial institution dedicated to providing exceptional banking services to individuals and businesses in the Midwest. We are committed to making a positive impact in our communities through volunteerism, philanthropy, and economic development initiatives.
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