Customer Experience Lead
1 week ago
TJ Maxx Store 1004 in Morgantown, WV is seeking a highly motivated Retail Customer Experience Supervisor Part-time to join their team.
Company OverviewStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
We are committed to building a diverse and inclusive workplace that reflects the communities we serve. We believe that every individual brings something unique to the table and we encourage employees to bring their whole self to work every day.
Salary & BenefitsThis position has a starting pay range of $13.00 to $13.50 per hour. In addition to competitive compensation, we offer a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.
Job Description- Create a positive internal and external customer experience by ensuring prompt, courteous service and promoting loyalty programs.
- Lead by example by engaging and interacting with all customers, and maintaining a clean and organized store.
- Role model outstanding customer service and promote a culture of honesty and integrity.
- Takes an active role in training and mentoring Associates on front end principles.
- Train and coach Associates on personalizing the customer experience while promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Available to work flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others.
- 1 year retail and 6 months of leadership experience.
We offer a comprehensive benefits package, including:
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
Please note that this job description may not be all-inclusive and is subject to change as needed.
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