Night Audit Associate

4 weeks ago


Manchester Center, Vermont, United States Kimpton Hotel Full time

Why We're Here

We believe in creating meaningful connections with our guests and colleagues. Our goal is to provide exceptional service and make a positive impact on the lives of those we interact with.

Our Culture

At Kimpton Taconic Hotel, we value diversity, inclusivity, and individuality. We strive to create a work environment that is welcoming and empowering for all employees.

What You'll Do

As a Guest Service Agent (Overnight), you will be responsible for providing top-notch service to our guests, including registration and check-out, PBX operations, and mail and message service. You will also be an advocate for the hotel, creating personalized experiences for our guests and developing relationships that will keep them coming back.

Responsibilities

  1. Review arrivals and special requests, blocking rooms as needed.
  2. Check in and out hotel guests in a confident, professional, and friendly manner.
  3. Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
  4. Complete all items on the appropriate checklist by the end of the shift.
  5. Conduct pre-assignment of hotel rooms, including VIPS, repeat guests, packages, and special requests.
  6. Follow established key control policy.
  7. Ensure proper credit policies are followed.
  8. Submit all lost and found articles accompanied by a completed lost and found report.
  9. Familiar with all fire and emergency procedures.
  10. Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions.
  11. Verify credit limit report.
  12. Monitor room availability throughout the shift.
  13. Review daily the selling status of the hotel using the yield management system.
  14. Attend department meetings once a month.
  15. Communicate via telephone and/or radio with other departments.

What We're Looking For

We are seeking a highly motivated and detail-oriented individual with previous experience in a Front Desk or customer-facing role. A high school diploma or general education degree (GED) is required. Knowledge of the immediate area, services, attractions, and events is also beneficial. A flexible schedule, including overnights, weekends, and holidays, is necessary. The ability to work well under pressure and communicate effectively with colleagues and guests is essential.

Our Commitment to Diversity and Inclusion

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, lifestyles, work styles, education, and experiences. We believe that differences make a difference and strive to create a work environment that is inclusive and empowering for all employees.


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