Member Service Representative

1 week ago


Battle Creek, United States Disability Solutions Full time

We are committed to providing exceptional member service at Ignite Credit Union. As a Float Member Service Representative, you will play a vital role in delivering first-class experiences to our members.

**About the Role:**

The Float Member Service Representative will provide informed, prompt, accurate, and courteous service to all members, acknowledging them immediately upon entering the Branch and answering telephone calls when possible. You will also maintain a balanced drawer and correct errors as they arise, recommending other products and services to our members with a focus on electronic services that enable self-service.

**Key Responsibilities:**

  • Provide exceptional member service, including immediate acknowledgment and assistance
  • Carry out assigned duties with minimal errors, adhering to established department standards
  • Actively offer additional products and services to each member assisted, utilizing cross-sell opportunities
  • Comply with all applicable credit union policies and procedures
  • Work to resolve member concerns, seeking additional assistance if necessary

**Requirements:**

  • Expertise in hospitality and a passion for advancing lives
  • Able to work effectively in a team environment
  • Strong communication and problem-solving skills
  • Familiarity with electronic services and ability to recommend them to members

**Benefits:**

  • Competitive hourly wage: $15.25-$17.25
  • 401(k) match and profit sharing
  • Education reimbursement
  • Wellness reimbursement up to $600 annually
  • Full medical, dental, vision, and prescription insurance coverage
  • Health savings account with bi-weekly employer contributions
  • Employer-paid life insurance
  • Employer-paid short and long-term disability coverage
  • Pet insurance
  • Health advocacy support
  • Generous paid time off
  • 13 paid holidays
  • Employee assistance programs
  • Monthly commissions and incentives
  • Employee appreciation events
  • Community volunteering opportunities
  • Performance and discretionary bonuses

**Equal Employment Opportunities:**

Ignite Credit Union provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, or any other protected status.



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