Technical Support Specialist

7 days ago


Cohoes, New York, United States Opus Full time

At Opus Inspection, Inc., a leading software and electronic hardware-driven company in the Automotive Technology Service industry, we strive to create a cleaner and safer world through innovative technologies and customer-focused solutions. Our mission is driven by a passion for excellence, customer satisfaction, and operational efficiency.

About the Role

  • We seek an experienced Technical Support Specialist to join our team at private inspection facilities, providing top-notch support to customers via phone and email while promoting exceptional customer service.
  • The ideal candidate will utilize available resources to answer, evaluate, and prioritize calls from customers experiencing problems with hardware (such as printer errors), software (such as Windows), troubleshooting, and other computing-related issues.
  • Key responsibilities include determining the source of equipment issues, advising customers on appropriate action, acting as a liaison for product information, documenting and tracking customer calls, and assisting in formulating FAQs, user guides, and tips for future reference.
  • Other duties may include proactively seeking opportunities to improve processes and customer service, making recommendations for improvements, answering general program questions from motorists, and assisting in trainings and orientation of new team members.
  • The successful candidate must have strong interpersonal skills, including effective listening, empathy, and the ability to interact well with both employees and difficult customers during situations requiring tact and persuasion.
  • Prior experience in help desk environments, industry-recognized certifications, or equivalent experience are highly valued.
  • Intermediate Excel skills, experience with Windows OS, Microsoft Office products, and accounting software are essential.
  • SQL and Oracle experience, as well as fluency in Spanish, are considered assets in this role.
  • In-depth knowledge of computer systems is strongly preferred, and candidates must successfully pass a background and drug screen.

About You

  • Associate degree in computer science or a related field
  • 2+ years of help desk experience
  • Industry-recognized certifications or equivalent experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

Salary Information

Our estimated salary range for this position is $55,000 - $75,000 per annum, based on local market conditions and industry standards.



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