Customer Service Representative

4 weeks ago


Chicago, Illinois, United States University of Illinois Chicago Full time
Job Summary

As a Customer Service Representative for the University of Illinois Chicago, you will play a vital role in providing high-quality service to our patients. Your primary responsibilities will include registering and processing imaging orders, greeting patients and visitors, and scheduling appointments for imaging examinations. You will also be responsible for coordinating with clinics and ensuring that patients receive appropriate instructions for their examinations. Additionally, you will utilize phone etiquette when answering incoming and outgoing calls and respond to routine inquiries from clients. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Registers and processes imaging orders utilizing EPIC
Greets inpatients/visitors and ascertains their needs regarding Imaging Services
Retrieves and processes requests
Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions
Coordinates appointments with clinics
Ascertains that patients receive appropriate instructions either verbal or written for the specific examination
Confers with other sections and/or departments to attain quality and timely service for patients and physicians
Utilize phone etiquette when answering all incoming/out-going calls regarding patient service
Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies and procedures
Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation

Requirements

High school diploma or equivalent
Any one or combination totaling eighteen (18) months from the following categories: college coursework in any discipline or responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
Preferred qualifications include bilingualism (English/Spanish) and availability to work 10a-6p

About the University of Illinois Chicago

The University of Illinois Chicago is a Carnegie RU/VH research institution and the largest university in Chicago. We serve over 34,000 students and are designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI), and a Hispanic Serving Institution (HSI). We are committed to delivering exceptional customer service and providing a supportive and inclusive environment for our patients and staff. If you are passionate about delivering high-quality service and working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.

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