Chinese Office Manager for Medical Practice
1 week ago
We are seeking a highly skilled and experienced Office Manager to lead our administrative team in a fast-paced medical practice environment. The selected candidate will be responsible for overseeing daily operations, supervising staff, and ensuring a professional workplace.
Key Responsibilities
- Manage daily operations and personnel in a medical practice setting while maintaining a professional workplace.
- Supervise and lead office staff to achieve optimal performance and client satisfaction.
- Schedule and coordinate patient appointments to optimize facility efficiency and client satisfaction.
- Create and update patients' electronic health records, ensuring accuracy and compliance with medical regulations.
- Record and update personal and financial information, maintaining confidentiality and data integrity.
- Order and manage medical and office supplies to ensure a well-stocked and efficient work environment.
- Design and implement office policies and procedures to streamline operations and improve productivity.
- Oversee and manage all paperwork for patient care, medical compliance, and reporting, ensuring accuracy and timeliness.
- Assist with CAIPA administration, including population management initiatives.
- Ensure positive collaboration between doctors, medical, and office staff to achieve a cohesive and productive work environment.
- Supervise cleaning staff and coordinate maintenance activities as needed.
- Orient, train, and mentor medical practice personnel to ensure a high level of competence and job satisfaction.
- Arrange informational materials for patients, ensuring clear communication and understanding of medical procedures and policies.
- Ensure adherence to healthcare laws, rules, and regulations, maintaining a compliance-focused work environment.
- Maintain total confidentiality of personal and financial data, upholding the highest standards of professionalism and ethics.
- Collaborate with the Clinical Documentation Improvement team and Billing team to manage and troubleshoot claims and documentation queries.
- Willingness to travel for meetings, training, or other work-related purposes.
Requirements
- Client Service Oriented (both internal and external)
- Demonstrated poise, tact, diplomacy, and good judgement
- Detailed oriented, excellent organizational abilities
- Strong Written and oral communication skills
- Ability to interact and communicate with individuals at all levels of organization
- Strong interpersonal skills able to handle sensitive situations and confidential information
- Ability to multi-task and prioritize workload in a fast-pace environment
- Technology competency with electronic software needed for role
- Proficiency with Microsoft Office Suite, especially Excel and Word
Minimum Qualifications
- Previous working experience as a Medical Office Manager for 1+ year(s)
- Fluent in Chinese
- MA in Healthcare Administration, Business, or similar relevant field preferred
- Hands on experience with accounting and administrative operations
- In-depth knowledge of medical procedures, operations, and terminology
- Excellent organizational and time-management skills
Benefits
- Health Benefits: Medical, Vision and Dental
- 401k retirement plan
- Paid Time Off
Salary Range $60k-$72k
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