City of Burleson Computer Support Specialist

6 days ago


Burleson, Texas, United States City of Burleson, TX Full time

At the City of Burleson, we are seeking a skilled Computer Support Specialist to join our team. This is a full-time position offering an estimated salary range of $55,000 - $70,000 per year.

About the Role:

We are looking for a highly motivated and organized individual to provide technical support for computer users across the city. As a Computer Support Specialist, you will be responsible for assisting with advanced diagnostics and escalations, managing service desk applications, and performing preventative maintenance on City computer equipment.

This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you have a passion for technology and a strong desire to make a difference in your community, we encourage you to apply.

Key Responsibilities:

  • Provide technical support for computer users via phone, email, or in-person interactions
  • Assist with advanced diagnostics and escalations to resolve complex technical issues
  • Manage service desk applications to track and resolve IT requests
  • Perform preventative maintenance on City computer equipment to ensure optimal performance

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or related field preferred
  • 4 years of experience in a computer help desk environment required
  • Experience working in a municipality or government agency preferred

Certifications:

  • A+ Certification within 90 days of hire required
  • Valid Class C Texas driver's license required
  • ITIL v4 Foundations, CompTIA A+, CompTIA Network+, CompTIA Security+ certifications preferred


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