System Operations Technical Trainer
4 weeks ago
This role is responsible for providing knowledge and competency-based training to operating personnel expected to perform system operations control center functions required by Duke Energy.
Develop and deliver training materials that prepare system operators to operate the bulk electric system reliably.
Evaluate learning through the skillful use of assessment tools and performance demonstration using simulation technology.
Mentored by experienced System Operations trainers and provided with train the trainer opportunities.
Develop the required competencies necessary to be successful in the role of a System Operations Technical Trainer fairly quickly.
Responsibilities include overseeing the training and development of new Bulk Electric System Operators and overseeing the performance development of NERC Certified Bulk Electric System Operators.
Collaborate with the Director and trainers within the SysOps training organization to remain abreast of current and emerging training practices, trends, and methods.
Provide an optimal learning experience to operators, ensuring they have the necessary tools and content to perform real-time actions in normal, abnormal, and emergency conditions on the Bulk Electric System.
Communicate emerging training tools and methods to the Training Director for consideration.
Interface with file and data management tools to accurately document a System Operator's initial training and continuing education training hours.
Develop training for operationally-specific simulation scenarios and operate the training simulator.
Handle unexpected training challenges without compromising the quality of the learning experience.
Engage ECC GMs and Managers in the planning of training activities and keep them informed of relevant training matters.
Provide positive and professional interactions across the PGO Organization and demonstrate an 'actively caring' attitude that represents the diverse and inclusive workplace Duke Energy endorses.
Required qualifications include a technical degree or equivalent experience, NERC certification, and excellent communication and people skills.
Desired qualifications include experience in training and development, leadership, and presentation skills.
Preferred qualifications include a proven track record of success in training and development, excellent written and verbal communication skills, and the ability to lead training meetings.
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