Healthcare Operations Coordinator
4 weeks ago
Job Title: Infusion Intake Coordinator
About the Role: The Leaders Rheum is seeking a dedicated and customer-oriented Infusion Intake Coordinator to join our healthcare team in Watkinsville, GA.
Key Responsibilities:
- Review and process prior authorization requests submitted by healthcare providers.
- Verify patient eligibility and benefits, and determine coverage based on insurance policies.
- Gather and submit all required documentation, including medical records, treatment plans, and additional information as needed.
- Ensure compliance with insurance company guidelines and company policies.
- Act as a liaison between healthcare providers, insurance companies, and patients to facilitate the authorization process.
- Communicate clearly and effectively to gather information, address concerns, and resolve issues.
- Address and resolve issues related to denied or pending authorizations.
- Provide solutions or alternatives when necessary and follow up to ensure issues are resolved.
- Track the status of pending authorizations and ensure timely processing.
Requirements:
- 1 year or more in a healthcare environment.
- Associate degree or any combination of education and work experience in a customer service-related role.
- Experience with Medical terminology.
Why Work with Us: We offer a collaborative, team-oriented work environment, a 4-day work week (Monday-Thursday), and a competitive benefits package that includes group medical, dental, vision, short-term & long-term disability insurance, paid holidays, Paid time off, and 401K.
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