Business Development and Support Specialist
1 week ago
At CCA Global Partners, we are on a mission to empower independent family-owned businesses to succeed in today's competitive marketplace. With our cooperative business model, we provide the scale, resources, and innovation that create sustainability, growth, and effective competition for our members.
About the RoleWe are seeking an experienced Business Development and Support Specialist to join our team in St. Louis. This is a hybrid role that combines business development with customer support, and we are looking for someone who is passionate about helping small businesses thrive.
Main Responsibilities:
- Communicate with members to ensure timely submission of all required data as per program requirements.
- Provide support for contractors, stores, and insurance partners to investigate, identify, and resolve issues related to estimate submittals, job timelines, zip service areas, work classifications/trades, participation and active status in programs, contact changes, payments, job notifications, and assignments or reassignments.
- Provide incoming frontline phone support to members and insurance carrier partners to assist with issues such as those mentioned above.
- Perform routine review of contractors/stores performance statistics to assure compliance with required program standards, providing improvement coaching as needed.
- Provide ongoing support for program timeline requirements, guidelines, and expectations, best practices, and any additional support/information as needed.
- Contact carrier partners for estimate approvals, additional assignments, and payments, as well as handle escalated claim issues to resolution and assist with estimate documentation needs as required.
What We Offer
- A salary of $45,000 - $60,000 per year, depending on experience.
- A hybrid work schedule with the opportunity to work remotely two days a week and in-office three days a week after an initial training period.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The chance to work with a passionate team of professionals who are dedicated to helping small businesses succeed.
- Professional development opportunities to help you grow your skills and advance your career.
About Us
CCA Global Partners is a leading cooperative that connects independent family-owned businesses across North America. Our mission is to empower entrepreneurs and small business owners by providing them with the scale, resources, and innovation they need to compete and thrive in today's marketplace. We offer a range of benefits and services to our members, including lower buying and operating costs, powerful tech solutions, expert marketing programs, and exclusive profitability tools.
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