Customer Service Associate
5 days ago
We are seeking a highly skilled Customer Service Specialist to join our team in Philadelphia, PA. As a key member of our service desk operations, you will be responsible for managing customer calls and emails, resolving issues, and escalating when necessary.
About the Role:
- Manage customer interactions via phone, email, or chat
- Resolve issues efficiently and effectively
- Educate customers on products and services
- Maintain accurate records of customer interactions
- Work closely with supervisors and analysts to prioritize and resolve issues
Requirements:
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum 2-5 years of experience in customer-facing roles, preferably in healthcare or logistics
- Strong communication, problem-solving, and organizational skills
- Able to work in a fast-paced environment and adapt to changing priorities
- Familiarity with inventory management processes and software
What We Offer:
- Competitive salary: $65,000 - $75,000 per year
- Comprehensive training and development programs
- Opportunities for advancement and career growth
- A dynamic and supportive work environment
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