Customer Service Representative
1 week ago
We are seeking a Customer Service Representative to join our team at Wal-Mart Stores, Inc. This role involves providing excellent customer service, resolving customer complaints, and ensuring that customers have a positive shopping experience.
About the RoleIn this role, you will be responsible for:
- Assisting customers with their queries and concerns
- Resolving customer complaints in a timely and professional manner
- Ensuring that customers receive prompt and efficient service
You will work closely with other colleagues to ensure that customers receive a high level of service.
Key ResponsibilitiesYour key responsibilities will include:
- Providing exceptional customer service to internal and external customers
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Working collaboratively with other colleagues to achieve business objectives
- Maintaining a clean and organized workspace
You will also be required to maintain confidentiality and handle sensitive information with discretion.
RequirementsTo be successful in this role, you will need:
- Excellent communication and interpersonal skills
- A strong ability to work under pressure and manage competing priorities
- High levels of accuracy and attention to detail
- The ability to maintain confidentiality and handle sensitive information
The hourly wage range for this position is $18.00 to $28.00 per hour. Additional compensation includes annual or quarterly performance incentives and premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
BenefitsWe offer a comprehensive benefits package, including:
- Medical, vision, and dental coverage
- 401(k) plan with company match
- Stock purchase plan
- Paid time off (vacation, sick leave, holidays)
- Short-term and long-term disability insurance
Additionally, we offer opportunities for career growth and development, as well as a fun and supportive work environment.
The estimated salary for this position is $36,000 - $58,000 per year, based on a 40-hour workweek and assuming the maximum hourly wage of $28.00 per hour.
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