Customer Service Representative

1 week ago


Jonesboro, Louisiana, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a Customer Service Representative to join our team at Wal-Mart Stores, Inc. This role involves providing excellent customer service, resolving customer complaints, and ensuring that customers have a positive shopping experience.

About the Role

In this role, you will be responsible for:

  • Assisting customers with their queries and concerns
  • Resolving customer complaints in a timely and professional manner
  • Ensuring that customers receive prompt and efficient service

You will work closely with other colleagues to ensure that customers receive a high level of service.

Key Responsibilities

Your key responsibilities will include:

  • Providing exceptional customer service to internal and external customers
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Working collaboratively with other colleagues to achieve business objectives
  • Maintaining a clean and organized workspace

You will also be required to maintain confidentiality and handle sensitive information with discretion.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong ability to work under pressure and manage competing priorities
  • High levels of accuracy and attention to detail
  • The ability to maintain confidentiality and handle sensitive information
Compensation

The hourly wage range for this position is $18.00 to $28.00 per hour. Additional compensation includes annual or quarterly performance incentives and premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, vision, and dental coverage
  • 401(k) plan with company match
  • Stock purchase plan
  • Paid time off (vacation, sick leave, holidays)
  • Short-term and long-term disability insurance

Additionally, we offer opportunities for career growth and development, as well as a fun and supportive work environment.

The estimated salary for this position is $36,000 - $58,000 per year, based on a 40-hour workweek and assuming the maximum hourly wage of $28.00 per hour.



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