Parking Enforcement Officer

7 days ago


Richmond, Virginia, United States Commonwealth of Virginia Full time
Job Summary

VCU is seeking a highly skilled Enforcement and Safety Officer to join their Facilities Management team. As a key member of the Parking and Transportation unit, this individual will be responsible for enforcing and monitoring parking regulations, providing exceptional customer service, and ensuring the safety and security of VCU's facilities and community.

Key Responsibilities
  • Enforce and monitor parking regulations in assigned facilities and properties
  • Provide assistance to subscribers, visitors, and community partners
  • Ensure compliance with University, state, and federal policies
  • Deliver exceptional customer service and respond to incidents in a professional and calm manner
  • Collaborate with VCU police, MCVH Security, and other public safety agencies to implement the University's comprehensive safety plan
  • Conduct daily inspections of assigned facilities and properties to ensure cleanliness and report any issues
  • Collect and report vacancy counts for selected parking facilities daily
  • Work with deck staff to ensure proper control and handling of special events and approved requests
Requirements
  • High School diploma or equivalent required
  • Valid Driver's License with a good driving record
  • Satisfactory completion of criminal history background check
  • Ability to successfully complete all training
  • Excellent customer service skills
  • Ability to work a flexible schedule, including weekends, holidays, and shift work
  • Basic computer and time management skills
  • Ability to lift 50 lbs
Preferred Qualifications
  • Previous customer service experience
  • Good written and verbal communication skills
  • Knowledge of basic maintenance and operation of pertinent equipment
Physical and Cognitive Requirements

The Enforcement and Safety Officer will be required to work in a fast-paced environment with multiple stimuli, intense customer interaction, and frequent change. The individual must be able to lift 50 lbs, stand for long periods, and work in extreme temperatures.



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