Data Support Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Data Support Specialist to join our team at Firebolt Services. As a Support Engineer, you will be responsible for delivering exceptional customer support through email and chat, advocating for our customers internally, and tackling complex customer issues.
Key Responsibilities
- Deliver exceptional customer support through email and chat
- Advocate for our customers internally with empathy across the business
- Tackle complex customer issues and escalate to Engineers when needed
- Investigate issues using SQL, logs, and observability tools
- Publish internal and external best practices and guides
Requirements
- 3+ years of technical customer-facing experience in data-related products
- 3+ years experience with database/data warehouse implementation and support
- Intermediate to advanced knowledge of SQL and relational database systems
- Experience solving complex issues involving diverse components and disciplines
- Ability to convey complex topics concisely in written communications
What We Offer
- Competitive salary range: $100,000-$150,000 per year USD
- Paid Time Off
- Medical, Dental and Vision Insurance
- FSA Plan
- 401k Plan
- Eligibility to enroll in additional optional insurances
- Bereavement, Parental, Disability and Medical Leave
- Internet Reimbursement
About Firebolt Services
At Firebolt Services, we are dedicated to fostering an environment of transparency and fairness in all aspects of our operations, including compensation practices.
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