Healthcare Support Specialist
1 week ago
We are seeking a skilled and detail-oriented Patient Care Coordinator to join our team at Optum. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our medical practices.
About the JobThis is a full-time position working 40 hours per week, Monday through Friday between 7:00 am and 4:00 pm. You will be responsible for providing exceptional customer service, supporting practice operations, and performing various administrative tasks.
The ideal candidate will have a strong foundation in medical terminology, excellent communication skills, and the ability to work effectively in a fast-paced environment. Experience with electronic health records (EHRs) and insurance carriers is highly desirable.
Responsibilities- Provide top-notch customer service to patients, family members, and guests
- Support front desk personnel with scheduling, coverage plans, and other operational tasks
- Order, organize, and distribute office supplies as needed
- Maintain confidentiality of patient information and adhere to HIPAA guidelines
- Enter and scan patient demographic and insurance information into EHR systems
- Verify insurance eligibility and benefit information, informing patients accordingly
- Collect co-payments and patient balances
- Answer phone calls and direct them to the appropriate team members or take messages
We offer a competitive salary range of $34,610 - $64,100 per year, based on experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and education reimbursement opportunities.
As a valued member of our team, you will also have access to training and development programs to enhance your skills and career growth. Our commitment to diversity, equity, and inclusion ensures a welcoming and inclusive work environment for all employees.
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Healthcare Support Specialist
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