Healthcare Support Specialist

1 week ago


Poughkeepsie, New York, United States Optum Full time

We are seeking a skilled and detail-oriented Patient Care Coordinator to join our team at Optum. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our medical practices.

About the Job

This is a full-time position working 40 hours per week, Monday through Friday between 7:00 am and 4:00 pm. You will be responsible for providing exceptional customer service, supporting practice operations, and performing various administrative tasks.

The ideal candidate will have a strong foundation in medical terminology, excellent communication skills, and the ability to work effectively in a fast-paced environment. Experience with electronic health records (EHRs) and insurance carriers is highly desirable.

Responsibilities
  • Provide top-notch customer service to patients, family members, and guests
  • Support front desk personnel with scheduling, coverage plans, and other operational tasks
  • Order, organize, and distribute office supplies as needed
  • Maintain confidentiality of patient information and adhere to HIPAA guidelines
  • Enter and scan patient demographic and insurance information into EHR systems
  • Verify insurance eligibility and benefit information, informing patients accordingly
  • Collect co-payments and patient balances
  • Answer phone calls and direct them to the appropriate team members or take messages
Benefits

We offer a competitive salary range of $34,610 - $64,100 per year, based on experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and education reimbursement opportunities.

As a valued member of our team, you will also have access to training and development programs to enhance your skills and career growth. Our commitment to diversity, equity, and inclusion ensures a welcoming and inclusive work environment for all employees.



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