Full Time Customer Experience Manager

1 week ago


Reston, Virginia, United States Michaels Full time

About the Role:

Michaels is seeking a highly skilled and experienced Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive and engaging experience in our stores.

Key Responsibilities:

  • Manage and maintain a high level of customer satisfaction through effective communication, problem-solving, and conflict resolution.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Collaborate with store teams to ensure that customer needs are met and exceeded.
  • Provide coaching and training to store associates on customer service best practices.
  • Monitor and analyze customer feedback and make recommendations for improvement.
  • Stay up-to-date on company policies and procedures related to customer service.

Requirements:

  • 3+ years of experience in customer-facing roles, preferably in retail.
  • Proven track record of delivering exceptional customer service and improving customer satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading creative destination in North America.


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