Retail Store Operations Manager
6 days ago
The Holland America Line Careers is seeking a highly motivated and experienced Retail Store Operations Manager to join our team at the Mt. McKinley Princess Wilderness Lodge. This is an exciting opportunity to work in a dynamic environment where you will be responsible for leading a team of retail staff to provide exceptional customer service and drive sales.
About the Role:
- Lead a team of retail staff to motivate them to find the perfect souvenir for each guest.
- Develop schedules for employees and monitor their timecards daily.
- Oversee the opening and closing of retail venues, ensuring proper cash and credit card transactions and accountability.
- Manage inventory and warehouse operations, including receiving, ticketing, and distributing products.
- Supervise periodic physical inventories and address potential count discrepancies.
- Promote maximum sales while providing excellent customer service and maintaining a positive work environment.
- Communicate and coordinate with multiple departments in a friendly and professional manner.
- Maintain accurate records, reports, logs, and files in accordance with company policies and procedures.
- Ensure the overall display and presentation of products in the store are visually appealing, well-stocked, and replenished regularly.
- In the event of urgent or emergent medical and non-medical incidents on the property, monitor alarms and communicate with guests, employees, security, management, and emergency personnel as needed.
- Keep work areas organized, clean, and sanitized.
Requirements:
- Pass a pre-employment background check that may include a credit check.
- Meet the minimum age requirement of 18 years to reside in company housing, if available.
- Participate in HAP's sustainability program, Sustain Alaska & the Yukon, by actively recycling, reducing waste, and educating guests about our environmental commitment.
- Contribute to HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for guests.
- Dedicate yourself to delivering exceptional customer service to all guests, coworkers, and vendors.
- Cultivate a diverse, equitable, and inclusive work environment.
- Be eligible to work in the United States; Holland America-Princess cannot sponsor employment visas at this time.
Knowledge, Skills, & Abilities:
- Lift up to 50 pounds (23 kg) occasionally.
- Organize and prioritize work efficiently, manage time constraints, and maintain attention in a fast-paced team environment.
- Work independently with minimal supervision while achieving daily goals.
- Support and comply with company policies, procedures, and guidelines, including health and safety standards.
- Stand/walk/work on feet for at least 8 hours per day.
Benefits:
- FREE CRUISE AFTER YOUR FIRST SEASON
- Reward for Referral Program
- Experience Of a lifetime
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. We welcome applications from qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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