Contact Center Representative

7 days ago


Forest City, North Carolina, United States Self-Help Full time
About the Role

We are seeking a highly skilled Contact Center Representative to join our team at Self-Help Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via phone and written correspondence.

Key Responsibilities
  • Respond to member inquiries and service requests in a timely and professional manner.
  • Develop and maintain expertise in all Self-Help Credit Union products and services to effectively address member inquiries.
  • Maintain familiarity with the broader Self-Help organization and be capable of responding to inquiries regarding organizational initiatives and services beyond the Credit Union.
  • Comply with Self-Help policies and procedures while providing excellent member service and ensure timely and accurate follow-up with members as necessary to provide satisfactory resolution to their requests.
Requirements
  • High school diploma or equivalent related experience.
  • Minimum 1 year of customer service experience in a call center or retail operations environment.
  • Spanish fluency preferred; English fluency required.
  • Excellent verbal and written communication skills.
  • Excellent math ability.
  • Ability to function in a financial institution branch environment and utilize standard office equipment.
  • Ability to travel throughout North Carolina as needed.
What We Offer

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.



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