Client Operations Manager

7 days ago


Washington, United States Barry's Full time
Lead Client Experience at Barry's

We are seeking a highly skilled and customer-focused Client Operations Manager to join our team at Barry's. As the first point of contact for our clients, you will be responsible for delivering exceptional service and ensuring seamless operations within our studios.

About Barry's

Barry's is the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout. Our fitness classes alternate between working out with weights and running on a treadmill, providing real results and preventing injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Key Responsibilities:
  • Seamless Class Check-ins and Operations: Lead on-duty staff to ensure smooth studio opening and closing processes in accordance with all policies and procedures.
  • Staff Management: Support management of studio staff on duty, fostering effective relationships and efficient communication.
  • Client Relationships: Develop strong, cooperative relationships with clients, providing personalized support and exceeding their expectations.
Marketing and Community Engagement:
  • Studio Marketing Strategy: Collaborate with Senior/General Managers and Assistant General Managers to develop and execute marketing initiatives, including acquisition tactics, client and community programs, and corporate lead generation.
  • Community Building: Partner with management to implement and execute hospitality processes, train team members, and provide ongoing development opportunities to ensure a consistent client experience.
Studio Systems and Facilities:
  • System Management: Ensure proper use and maintenance of studio systems, including Zendesk and Brandbot, and resolve client inquiries efficiently.
  • Facilities Maintenance: Oversee laundry, Red Room maintenance, locker room cleaning, and overall studio cleanliness, conducting regular walk-throughs and audits.
Salary and Benefits:

The estimated salary for this role is $22-$23 USD per hour (Washington D.C.). We offer a competitive compensation package, including benefits that align with industry standards.


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