Senior Personal Banker

4 weeks ago

Boonton, New Jersey, United States Provident Bank Full time

We are seeking a highly skilled Senior Personal Banker to join our team at Provident Bank, a successful and highly regarded multi-billion-dollar bank with deep roots in the community. As a Senior Personal Banker, you will play a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships.

The ideal candidate will have a strong understanding of our core culture of the 'attraction, expansion, and retention' of customer relationships and will be able to provide a high-level of service while greeting customers, performing needs-based assessments, opening accounts, cross-selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager.

Responsibilities will include researching and resolving complex account issues and/or customer inquiries, promoting organizational products and services by referring current or prospective customers to the Assistant Branch Manager, Branch Manager, Market Sales Manager, or appropriate internal or external business partners, and processing customer transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments.

Key Responsibilities:
  • Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
  • Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services
  • Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner
  • Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
  • Advance the Bank's Corporate Sales Program through the consultative need's assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business
Requirements:
  • High school diploma or GED
  • Minimum of 6 months providing sales/service to customers in a retail environment
  • Strong interpersonal skills, including listening, written and verbal communication
  • Ability to work a flexible schedule based upon the needs of the business
  • Demonstrations positive and professional demeanor with all customers and co-workers
  • Strong math and analytical skills
  • Ability to handle escalated matters and problem solve for resolution
  • Understand and adhere to safety and security practices
  • Demonstrate and apply good relationship building skills
  • Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
  • Strong customer service and advocacy skills
  • Strong organizational and time management skills
  • Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
  • Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence

Estimated salary: $60,000 - $80,000 per year, based on experience and qualifications. Benefits and compensation will be discussed during the interview process.

Provident Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

We are committed to creating a socially and culturally diverse employee base and value the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

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