Front Desk Representative
7 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Inn at Rancho Santa Fe. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.
Responsibilities:- Register guests and process check-ins and check-outs in a friendly and efficient manner
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
- Handle guest inquiries and resolve issues in a professional and courteous manner
- Operate the front desk computer system and maintain accurate records
- Perform other duties as assigned, including delivering guest items and maintaining a clean and organized work area
- High school diploma or equivalent required; college coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- Positive and upbeat personality with a desire to deliver outstanding customer service
- Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
- Effective communication and interpersonal skills
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Competitive hourly rate: $16.00-$21.52 per hour
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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