Mitigation Manager
4 weeks ago
At Kustom US Inc, we are seeking a highly skilled and experienced Mitigation Manager to join our team in Raleigh, NC. As a key member of our restoration team, you will be responsible for providing day-to-day management oversight for our field mitigation and remediation teams.
Key Responsibilities:- Oversee and lead a team of restoration professionals throughout all phases of the mitigation, dry-out, and remediation processes.
- Handle the training, containment construction and maintenance, and adhering to all industry standards for all in-house Mold Remediation.
- Supervise job distribution management, with invoice oversight and approval as related to all job costs.
- Track and oversee all job production productivity, including job estimates, costs, revenue, profitability, staff productivity, workload, time reporting and job completion rate.
- Provide mentoring and guidance to team members, striving for positive team morale.
- Act as an expert in providing direction and guidance to process improvements and policy creation.
- Point of escalation for trade partner and homeowner job problem resolution.
- Serve as location safety officer, including oversight for job cleanliness and safety compliance, warehouse organization and safety, as well as, understanding and implementing the Kustom Hazard Communication Policy.
- Assist in securing new trade partners.
- Ensure drying equipment is properly maintained and repaired.
- Update and maintains SDS sheets for chemicals used on mitigation and remediation projects.
- Monitor and participate in an on-call schedule for after-hours service calls.
- High School Diploma or GED required; bachelor's degree preferred.
- 5 Years of Water Mitigation, Fire Restoration, and/or construction experience required.
- IICRC WRT, FSRT, ASD, and CDS Certifications preferred.
- Proficient in Xactimate software.
- Strong skills in leadership and relationship management.
- Excellent verbal and written communication skills.
- Previous mitigation experience in the construction industry preferred.
- Persuasive speaking skills. Must be able to articulate a meaningful message to internal team, customers and/or industry partners.
- Ability to work in unstructured environments and situations and prioritize effectively with minimal supervision.
- Ability to analyze WIP reports and use the information to efficiently manage operations.
- Eligible to operate a vehicle per company policy.
- Competitive Salary
- Medical, Dental, Vision and Flexible Spending Account.
- 401(k) with Company Match (eligibility required)
- Short-term & Long-term Disability
- Critical Illness/Accident/Hospital Indemnity Plans
- Employee Assistance Program
- Paid Time Off
- Upward Mobility and Development Opportunities
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