IT Support Lead
1 month ago
TCI Technology Consulting Inc. is seeking a highly skilled IT Support Lead to join their team.
About the Role
The IT Support Lead will be responsible for providing technical support and guidance to junior IT Support Specialists, as well as developing and implementing new processes and procedures to improve the efficiency of the helpdesk.
Key Responsibilities
- Support and mentor junior IT Support Specialists.
- Develop and implement new processes and procedures to improve the helpdesk.
- Administer, install, configure, troubleshoot, and service computers, servers, networked workstations, and related equipment and software.
- Provide technical support and help functions related to computer hardware and software, data communications, and connectivity.
- Manage and train IT Support Technicians.
- Ensure that all customer issues are resolved quickly and efficiently.
- Track and analyze helpdesk metrics to identify and recommend customer service improvements.
- Provide regular reports on the performance of the helpdesk to management.
Requirements
- 5+ years of experience in IT support, with at least 2 years of experience in a supervisory role.
- Strong technical background with solid knowledge of Active Directory, Microsoft Office Suites and O365.
- Ability to support multiple locations effectively.
- Manage projects like purchasing and set up of new desktops, printers, scanners.
- Bachelors degree in Information Technology, or a related field is preferred, but not required.
What We Offer
TCI Technology Consulting Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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