Valet Supervisor
3 weeks ago
At Bags, a SP+ Company, we are driven by Our Promise, "Making Every Moment Matter for a World on the Go." As a Valet Supervisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our parking services.
Responsibilities:
- Coordinate the daily operation of the Valet, ensuring efficient and safe parking and retrieval of guest vehicles.
- Supervise employees, providing guidance and support to ensure excellent customer service.
- Staff and schedule a busy 24/7 operation, prioritizing guest needs and ensuring seamless service delivery.
- Assist guests with their luggage and respond to inquiries and requests in a professional and efficient manner.
Qualifications:
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
- Must successfully pass any other additional pre-employment background screening.
- Must successfully obtain and maintain airport badge.
- Needs to be familiar and comfortable with computers.
- Must be at least 18 years of age.
- Able to work in fast-paced, high-volume active guest service environment.
- Some college preferred.
- At least one (1) year supervisory experience.
- Experience in the hospitality, restaurant, tourism, retail industries is a plus.
- On-site customer service and/or vendor services experience is preferred.
- Excellent oral communication skills.
- Computer experience preferred.
- Must be able to handle multiple priorities simultaneously.
- Follow company appearance guidelines.
- Uphold clients guest service guidelines and values.
Physical Requirements / Work Environment:
- Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally.
- Must be able to work in outside weather conditions for the entire shift (hot, cold, humid, precipitation, etc.). Shifts will not be cancelled due to inclement or extreme weather conditions.
- Ability to stand, walk, and jog at a swift pace on varying elevations including stairs for duration of the entire scheduled shift.
- Required to enter and exit vehicle of varying heights.
Appearance Guidelines:
- Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
- For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted.
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & well-maintained approved uniforms must be worn on shift.
- Additional requirements as specified by management.
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