Valet Supervisor

3 weeks ago


Orlando, Florida, United States Bags Full time
Job Description

At Bags, a SP+ Company, we are driven by Our Promise, "Making Every Moment Matter for a World on the Go." As a Valet Supervisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our parking services.

Responsibilities:

  • Coordinate the daily operation of the Valet, ensuring efficient and safe parking and retrieval of guest vehicles.
  • Supervise employees, providing guidance and support to ensure excellent customer service.
  • Staff and schedule a busy 24/7 operation, prioritizing guest needs and ensuring seamless service delivery.
  • Assist guests with their luggage and respond to inquiries and requests in a professional and efficient manner.

Qualifications:

  • Must be eligible to work in the United States.
  • Must successfully pass the pre-employment criminal background screening.
  • Must pass pre-employment Drug Testing process.
  • Must successfully pass any other additional pre-employment background screening.
  • Must successfully obtain and maintain airport badge.
  • Needs to be familiar and comfortable with computers.
  • Must be at least 18 years of age.
  • Able to work in fast-paced, high-volume active guest service environment.
  • Some college preferred.
  • At least one (1) year supervisory experience.
  • Experience in the hospitality, restaurant, tourism, retail industries is a plus.
  • On-site customer service and/or vendor services experience is preferred.
  • Excellent oral communication skills.
  • Computer experience preferred.
  • Must be able to handle multiple priorities simultaneously.
  • Follow company appearance guidelines.
  • Uphold clients guest service guidelines and values.

Physical Requirements / Work Environment:

  • Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally.
  • Must be able to work in outside weather conditions for the entire shift (hot, cold, humid, precipitation, etc.). Shifts will not be cancelled due to inclement or extreme weather conditions.
  • Ability to stand, walk, and jog at a swift pace on varying elevations including stairs for duration of the entire scheduled shift.
  • Required to enter and exit vehicle of varying heights.

Appearance Guidelines:

  • Employees are expected at all times to present a professional business-like image, even when working behind the scenes.
  • For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted.
  • No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
  • Clean & well-maintained approved uniforms must be worn on shift.
  • Additional requirements as specified by management.

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