Operations Coordinator

4 weeks ago

Mt Airy, United States Advanced Electronic Services Inc Full time
Job Summary

Advanced Electronic Services Inc is seeking a highly skilled Operations Analyst to join our team. The successful candidate will be responsible for managing workflow throughout operations and support departments, expediting customer orders, and escalating customer complaints.

Key Responsibilities
  • Workflow Management: Oversee the scheduling of assigned areas, expediting orders, adjusting schedules, and escalating issues to the Operations Manager.
  • Customer Support: Collaborate with customer service, production, and parts procurement to predict and prevent late deliveries.
  • Process Improvement: Regularly review new customer accounts with Sales & Customer Service to determine requirements and expectations, and ensure these expectations are met by collaborating with operations and support teams.
  • Root Cause Analysis: Investigate customer complaints in collaboration with Customer Service and Quality, provide reports on root cause, and recommend corrective actions to the Quality Manager and Operations Manager.
  • Project Management: Participate in root cause analysis for quality problems, collaborate with teams to identify and implement corrective actions, and participate in continual improvement projects.
  • Process Optimization: Analyze and recommend procedural and process improvements to continuously improve operations by maximizing efficiencies and maintaining or improving quality standards.
  • Project Planning: Evaluate, assess, and make recommendations regarding the resources needed to execute new projects, including timelines, key deliverables, quality standards, work instructions, training schedules, tools, equipment, physical space allocation, labor requirements, etc.
  • Project Coordination: Draft a project schedule, with milestones, due dates, and estimates for required materials, and submit to the Operations Manager or Project Manager for final review and approval.
  • Financial Management: Assist Operations or Project Manager with preparing budgets, quoting, and analyzing risks and opportunities, and assist with reviewing contracts, delivery schedules, equipment, and/or tools needed, staffing plans, etc.
  • Reporting and Analysis: Evaluate and report on key operations metrics for assigned production areas.
  • Team Support: Support the Sales team with the review and submission of bids for contracts, reviewing and providing guidance on customer inquiries, generating pricing information, and generating reports as requested.
  • Training and Development: Collaborate with Human Resources to determine training requirements for assigned areas and ensure training is maintained.
  • Backup Support: Serve as a back-up for quoting, purchasing, and scheduling teams to support assigned areas.
  • Professional Development: Participate in ongoing training and other company programs to develop job skills.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and Experience: High school diploma or GED. Secondary education strongly preferred, such as college-level business courses, professional project management coursework, or certification, AAS or BA/BS degree. 1-3 years of previous experience working on project-based work achieving delivery goals within established cost parameters. 1-3 years of previous experience working within a manufacturing or technical field preferred, but not required. Electronics background preferred but not required.
  • Knowledge, Skill, and Ability: Ability to work autonomously, demonstrating high levels of curiosity, initiative to research options and potential solutions. Knowledge of and previous experience utilizing project management concepts and tools. Extensive knowledge and advanced skills using Microsoft Excel, Word, and ERP systems. Demonstrated level of attention to detail and accuracy with consistent record of producing high-quality work. Ability, with prior experience preferred, to create and prepare flowcharts, schedules, step-by-step action plans, and reports tracking and measuring key project metrics. Ability to communicate openly with all levels, including company employees and leaders, vendors and suppliers, and customers. Willing and able to challenge respectfully when obstacles occur, to find collaborative solutions to meet customer demands while protecting the company and its employees. Strong time management skills are required in order to meet deadlines and effectively collaborate with customers and internal teams to deliver results within specified requirements and deliverables. Ability to read and interpret schematics and other types of technical drawings. Ability to read and interpret documents such as safety rules, operational instructions, maintenance manuals, and procedures. Ability to willingly participate in a team environment to achieve departmental and organizational goals and objectives. Ability to work with established deadlines. Flexibility to work outside of standard business hours to meet business needs.

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