Business Partnership Manager

1 week ago


Derry, New Hampshire, United States PICA Manufacturing Solutions Full time
Why Join Us

PICA Manufacturing Solutions is a dynamic and growing company that values its employees. As a Customer Relations Specialist, you will have the opportunity to work in a fast-paced, collaborative environment and contribute to the success of our organization.

Key Responsibilities:

  • Customer Support: Act as the primary point of contact for our customers, providing timely support and answering questions with professionalism and expertise.
  • Order Processing: Process new orders and adjust existing orders with precision and care, ensuring seamless order fulfillment.
  • Delivery Scheduling: Provide customers with updates on delivery schedules, keeping them informed every step of the way.
  • Teamwork: Work closely with our PICA China team to ensure timely delivery and resolve any logistical challenges.
  • Problem Resolution: Resolve customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
  • Performance Analysis: Report on customer satisfaction trends and offer insights to management for continuous improvement.
  • Inventory Control: Assist in managing inventory to ensure product availability aligns with customer needs.

We are offering a competitive salary of $65,000 - $80,000 per year, depending on experience. Our comprehensive benefits package includes:

  • Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
  • 401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
  • Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
  • Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together.


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