Cybersecurity Support Specialist

7 days ago


Cleveland, Ohio, United States The Dignify Solutions LLC Full time

The Dignify Solutions LLC is seeking a highly skilled Cybersecurity Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support and maintenance services for our clients.

About the Job

We are looking for an experienced professional with a strong background in computer systems, network administration, and cybersecurity. The ideal candidate will have excellent troubleshooting skills, a keen eye for detail, and the ability to work independently in a fast-paced environment.

Some of the key responsibilities of this role include:

  • Troubleshooting complex technical issues with Windows and MAC OS, as well as Citrix and Microsoft Remote Desktop concepts and administration
  • Providing expert-level support for DHCP, IP routing, VPN, and firewall concepts
  • Maintaining hardware and software configurations, including desktops, laptops, and phone systems
  • Performing imaging/reimaging of PCs and conducting hardware and software maintenance and support
Requirements

To be successful in this role, you must have:

  • At least 2 years of experience in a similar position, preferably in a help desk or IT support environment
  • Excellent communication and problem-solving skills, with the ability to work effectively with clients and colleagues
  • A strong understanding of computer systems, network administration, and cybersecurity principles
  • The ability to learn new technologies and processes quickly
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. You will also receive a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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