Implementation Manager
4 weeks ago
We are seeking a highly motivated and experienced Implementation Project Manager to join our team at Prime Robotics. As a key member of our team, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers.
Key Responsibilities:
- Manage customer relationships and create project plans for the deployment of warehouse automation solutions.
- Use project management methods to organize and make progress, and work with the team to manage risks that might impact the realization of the customer's or Prime's business case.
- Link delivery to strategy, balancing perspectives and helping others do so as well.
- Understand business value of technology and draft or update business cases.
- Apply technical project management, including experience managing launch readiness and transition to support.
- Identify, document, and analyze value streams related to robotics as a service and automation implementation.
- Create use cases, value streams, process, and other diagrams to describe system interaction and behavior.
- Assess business needs and technical requirements, analyze options, and make recommendations.
- Manage and/or perform user acceptance testing, verification, and validation.
- Learn Prime's robot control system and robot functionality, becoming an expert in the use of our system over time.
- Understand the customer and business context and link implementation and support efforts to account for these.
- Experience providing support and coordinating support response on customer requests and issues.
- Build trusted customer and internal relationships.
- Act as the voice of the customer in implementations and support.
- Perform functional support and partner with technical support and engineering for tier 2 support delivery.
- Use support management software.
Requirements:
- You thrive when you're in service to others.
- You love robots and technology and are part of the technical tribe.
- You love systems thinking and thrive by understanding how it all fits together to work - you have a curious mind.
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to drive progress and build relationships to succeed in ambiguous situations.
- Proactive and self-motivated with the ability to work independently and adapt to changing situations.
- Familiarity with complex software and hardware systems gained through work experience.
- Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.
- Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.
- Good driving record and reliable transportation to and from job locations.
- There are physical demands in this job - you should be able to lift up to 50 lbs.
- Willingness to travel to client sites when needed but will be based in Denver, travel expected approximately 30% of the time.
Nice to Have:
- Prior experience with logistics, supply chain, and/or Warehouse Management System (WMS) software is a valuable asset.
- Experience in automation, robotics, robot-process-automation (RPA).
- Familiarity with support models, methods, and tools.
- Experience with Jira, Confluence, MS Teams.
- Prior experience in implementation.
What We Offer:
- Medical, dental, and insurance coverage to support your well-being.
- Vacation and sick leave for maintaining a healthy work-life balance.
- Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.
- A culture of innovation, providing an environment ripe for personal and professional development.
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