Implementation Manager

4 weeks ago


Lakewood, United States Prime Robotics Full time
Job Description

We are seeking a highly motivated and experienced Implementation Project Manager to join our team at Prime Robotics. As a key member of our team, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers.

Key Responsibilities:

  • Manage customer relationships and create project plans for the deployment of warehouse automation solutions.
  • Use project management methods to organize and make progress, and work with the team to manage risks that might impact the realization of the customer's or Prime's business case.
  • Link delivery to strategy, balancing perspectives and helping others do so as well.
  • Understand business value of technology and draft or update business cases.
  • Apply technical project management, including experience managing launch readiness and transition to support.
  • Identify, document, and analyze value streams related to robotics as a service and automation implementation.
  • Create use cases, value streams, process, and other diagrams to describe system interaction and behavior.
  • Assess business needs and technical requirements, analyze options, and make recommendations.
  • Manage and/or perform user acceptance testing, verification, and validation.
  • Learn Prime's robot control system and robot functionality, becoming an expert in the use of our system over time.
  • Understand the customer and business context and link implementation and support efforts to account for these.
  • Experience providing support and coordinating support response on customer requests and issues.
  • Build trusted customer and internal relationships.
  • Act as the voice of the customer in implementations and support.
  • Perform functional support and partner with technical support and engineering for tier 2 support delivery.
  • Use support management software.

Requirements:

  • You thrive when you're in service to others.
  • You love robots and technology and are part of the technical tribe.
  • You love systems thinking and thrive by understanding how it all fits together to work - you have a curious mind.
  • Excellent communication skills to effectively interact with customers and internal teams.
  • Ability to drive progress and build relationships to succeed in ambiguous situations.
  • Proactive and self-motivated with the ability to work independently and adapt to changing situations.
  • Familiarity with complex software and hardware systems gained through work experience.
  • Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.
  • Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.
  • Good driving record and reliable transportation to and from job locations.
  • There are physical demands in this job - you should be able to lift up to 50 lbs.
  • Willingness to travel to client sites when needed but will be based in Denver, travel expected approximately 30% of the time.

Nice to Have:

  • Prior experience with logistics, supply chain, and/or Warehouse Management System (WMS) software is a valuable asset.
  • Experience in automation, robotics, robot-process-automation (RPA).
  • Familiarity with support models, methods, and tools.
  • Experience with Jira, Confluence, MS Teams.
  • Prior experience in implementation.

What We Offer:

  • Medical, dental, and insurance coverage to support your well-being.
  • Vacation and sick leave for maintaining a healthy work-life balance.
  • Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.
  • A culture of innovation, providing an environment ripe for personal and professional development.


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