Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the International Foundation of Employee Benefit Plans. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers and members, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide timely and accurate information to customers.
- Communication: Develop and maintain effective communication with customers, colleagues, and other stakeholders to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve customer complaints and issues in a professional and courteous manner.
- Product Knowledge: Stay up-to-date with our products and services, including their features, benefits, and technical requirements.
- Team Collaboration: Work collaboratively with other departments to achieve organizational initiatives and goals.
- Education: High school diploma or equivalent required.
- Experience: Minimum of 1 year of experience in a related role, such as hospitality, customer service, or call center.
- Skills: Excellent communication and problem-solving skills, proficiency in Microsoft Office, and ability to work in a fast-paced environment.
This is a hybrid work environment, with 60% of the time spent working from our corporate headquarters office in Brookfield, WI, and up to 40% working remotely. The physical demands of this role include sitting, standing, and walking for extended periods, as well as lifting and maneuvering materials and equipment.
Travel RequirementsThis role requires occasional travel, up to 10% of the time, for business trips, events, and meetings. Travel may involve working long hours, including nights and weekends.
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