Customer Service Liaison

4 weeks ago


Bastrop, Texas, United States State Farm Insurance Full time

At State Farm Insurance, our goal is to provide exceptional customer experiences. As a Customer Relations Representative, you will be responsible for assisting customers with their insurance needs. Your key responsibilities will include:

Key Responsibilities:
  • Assist customers with policy changes, claims, and payments.
  • Provide exceptional customer service by answering inquiries and resolving issues.
  • Maintain accurate customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy.

To succeed in this role, you will need to stay up-to-date on insurance policies, regulations, and industry trends. You will also be required to participate in ongoing training and development programs to enhance your knowledge and skills.

We are committed to creating a positive and collaborative work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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