Patient Account Telephone Coordinator

5 days ago


Jacksonville, Florida, United States Southeast Orthopedic Specialists Full time

At Southeast Orthopedic Specialists, we are seeking a highly skilled and detail-oriented Patient Account Telephone Representative to join our Central Business Office team. This Full-Time position offers a competitive salary range of $16-$18/hour.

About the Role

We are dedicated to providing exceptional patient care and excellent service to our patients. As a Patient Account Telephone Representative, you will be responsible for handling patient phone calls, resolving billing and payment issues, and ensuring timely resolution of complaints. You will also analyze accounts for proper claims processing and payment posting, and communicate effectively with clinics, coworkers, and other departments as required.

Requirements and Qualifications

To be successful in this role, you will need a minimum of two years of experience in healthcare revenue cycle, including experience in medical billing and collection policies and procedures. Advanced computer knowledge, including Windows-based programs, is also essential. Additionally, you must possess strong negotiation skills for collections and payment arrangements, as well as excellent phone etiquette.

Benefits

Southeast Orthopedic Specialists offers a comprehensive benefits package, including competitive health and supplemental benefits, monthly stipends for ancillary benefits, HSA plans with company match, 401k plans with company match, employee assistance programs, employee appreciation days and events, paid holidays, and paid time off.

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to grow and develop your skills. Our mission is to provide industry-leading five-star orthopedic care accessible to all patients, present and future. If you are passionate about delivering exceptional patient care and are committed to excellence, we encourage you to apply for this exciting opportunity.



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