Principal Solutions Consultant

4 weeks ago


Menlo Park, California, United States Genesys Cloud Services, Inc. Full time

At Genesys Cloud Services, Inc., we empower organizations to deliver exceptional customer experiences through our innovative solutions. As a Principal Solutions Consultant, you will play a key role in helping our clients achieve their business goals by understanding their needs and creating tailored solutions.

With a passion for technology and a knack for problem-solving, you will work closely with our customers to uncover gaps and opportunities, define projected benefits, and present outcomes to stakeholders. Your expertise in cloud solutions and customer experience will enable you to drive business success and build lasting relationships.

We are looking for a dynamic individual who can think creatively and communicate effectively. As a technical ambassador for Genesys, you will have the opportunity to showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to executives, stakeholders, and key influencers.

Key Responsibilities:

  • Run workshops with business users to uncover gaps and opportunities
  • Create customized demos to showcase solutions
  • Stay up-to-date on Genesys products and industry best practices
  • Advise customers through the implementation process to ensure value

Requirements:

  • Passion for technology and problem-solving
  • Interpersonal communication and polished verbal and written communication
  • Ability to work in a fast-paced, cross-functional team environment
  • Technical expertise in cloud solutions and customer experience
  • Ability to understand customer security needs and articulate solutions
  • Bachelor's degree and 8+ years of work experience
  • Ability to travel up to 50%

What We Offer:

  • Market-competitive salary with a base compensation range of $110,250.00 - $216,350.00
  • Medical, dental, and vision insurance
  • Flexible work schedules and work-from-home opportunities
  • Development and career growth opportunities
  • Open time off and 10 paid holidays
  • 401(k) matching program
  • Adoption assistance and fertility treatments

At Genesys Cloud Services, Inc., we are committed to equity in the workplace and evaluate qualified applicants without regard to protected characteristics. We look forward to hearing from you


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