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Software Engineering Director

1 month ago

Morris, United States The Cigna Group Full time

CIGNA is seeking a highly skilled Customer Engagement Solutions Director to lead the development and implementation of complex contact center software delivery solutions.

The ideal candidate will have a proven track record of architecting, implementing, and managing large-scale contact center technology programs, with a focus on conversational AI and self-service automation.

This role will serve as a strategic and tactical leader across CIGNA programs, driving innovation and business value through the adoption of new technologies and solutions.

The successful candidate will have a strong understanding of the contact center industry, including current and future technology trends, and will be able to provide technical leadership and guidance to cross-functional teams.

Key Responsibilities:

  • Lead the development and implementation of complex contact center software delivery solutions
  • Architect and implement large-scale contact center technology programs
  • Provide technical leadership and guidance to cross-functional teams
  • Drive innovation and business value through the adoption of new technologies and solutions
  • Collaborate with internal teams to establish Contact Center methodologies and best practices

Requirements:

  • 10+ years of experience in contact center technology, with a focus on conversational AI and self-service automation
  • Proven track record of leading large-scale contact center technology programs
  • Strong understanding of the contact center industry, including current and future technology trends
  • Technical leadership and guidance experience
  • Strong written and verbal communication skills

CIGNA is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodation in completing the online application process, please email: for support.