Customer Service Advocate
6 days ago
The Law Offices of Kanner & Pintaluga P.A. is seeking a highly motivated and detail-oriented Customer Service Advocate to join our team in Boca Raton, FL.
About the RoleThis role involves managing client interactions and facilitating communications between clients, medical providers, and internal teams within the Personal Injury department.
- Client Intake: Serve as the first point of contact for clients, providing initial consultation and guiding them through the process of retaining our services.
- Case Management: Manage all aspects of client cases from initiation to resolution, including maintaining communication with all involved parties and ensuring all necessary steps are taken to advance the case.
- Claims Processing: Handle the filing and processing of claims, ensuring accuracy, and timeliness to expedite case resolution and achieve client satisfaction.
- Communication Facilitation: Act as a liaison between clients, medical providers, and internal teams to ensure clear and effective communication throughout the case management process.
- Documentation: Collect, organize, and manage client and case documentation to support legal processes and client records management.
To be successful in this role, you will need:
- Full-time availability, 8:00 am to 5:00 pm, M-F.
- A high school/GED diploma or equivalent.
- Bilingual capabilities in English and Spanish highly preferred; additional language skills in Creole are a plus.
- Proven customer service and communication skills, with a preference for previous experience in a legal or medical office setting.
- A strong understanding of HIPAA requirements and the ability to maintain high levels of confidentiality.
- High attention to detail with the capability to scan, index, and manage documents accurately.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software as needed.
The Firm offers a competitive benefits package for our full-time employees and their families, including:
- Competitive Wage: $50,000 - $65,000 per year, depending on experience.
- Paid Time Off, Holiday, Bereavement, and Sick Time.
- 401K Retirement Savings Plan with Firm match.
- Group Medical/Dental/Vision Plans.
- Employer-Covered Supplemental Benefits.
- Voluntary Supplemental Benefits.
- Annual Performance Reviews.
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