Service Excellence Manager
7 days ago
As an Assistant Service Center Manager, you will play a vital role in helping to create a world-class service experience at Valvoline Instant Oil Change. You will be responsible for leading a high-performance team that differentiates our service from all other providers.
You will work closely with the Service Center Manager to build a team capable of delivering exceptional results and providing outstanding customer service. Your primary objective will be to advise, train, and supervise hourly employees to ensure they have the skills and knowledge required to meet and exceed customer expectations.
At Valvoline Instant Oil Change, we foster a welcoming workplace for all team members and encourage those from diverse backgrounds and experiences to apply. We believe that our people are our greatest asset, and we strive to create a positive and inclusive work environment.
We offer a range of benefits to support your career advancement and well-being, including:
- A competitive weekly salary - $20.50/Hour
- Paid on-the-job training – No previous automotive experience is required
- Flexible work schedule: No late evenings or holidays
- Paid time off (PTO), and holiday pay
- Company provided uniforms and tools
- Tuition and certification assistance and access to a FREE online university
- Medical and prescription drug coverage – with Health Savings Account contributions
- Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
- We promote from within – a commitment we are passionate about
- Back-up Child and Elder Care
- 50% discount on VIOC automotive services
In addition to these benefits, you will have the opportunity to advance your career through our award-winning training program and by taking on new challenges and responsibilities. Our goal is to help you reach every milestone and achieve your full potential.
The key responsibilities of this role include:
- Performing oil changes and additional car maintenance services
- Assisting the Service Center Manager in the daily operation and oversight of the service center
- Delivering a positive first impression to each guest with a warm and friendly greeting
- Building trust and winning repeat, loyal customers
- Supporting the Service Center Manager with inventory, labor management, and financial performance of the service center
- Mentoring, leading, and training the team to optimize their development
- Helping to maintain a clean, well-organized service center and facilitating a safe and secure working environment
- Becoming familiar with Environmental, Health & Safety compliance and other policies and procedures
To be successful in this role, you will need:
- Six months of supervisory experience required, preferably in a retail environment
- Knowledge of cash handling, facility, and safety control policies and practices
- Ability to occasionally lift up to 50 pounds
- Be able to stand for extended periods of time and climb stairs
- Comfortable working in a non-climate-controlled environment
- Have full mobility and can twist, stoop, and bend
- High school diploma or equivalent
- English fluency in reading, writing, and speaking
We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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