Medical Care Support Specialist

1 week ago


Norwell, Massachusetts, United States ATI Physical Therapy Full time

Overview
Stronger Together: ATI Physical Therapy is the largest outpatient orthopedic physical therapy company, growing to over 900 locations in 24 states. Our friendly atmosphere is preserved through our innovative, vibrant, and team-based culture. Collaboration is at the heart of what we do, guided by our National Outcomes Registry with over 3 million patient cases, supporting best practices for excellence in treatment and contributing to research on the value of physical therapy in musculoskeletal healthcare.

Competitive Compensation Package

We offer a competitive compensation package, including:

  • $17-19 per hour salary range.

Job Responsibilities

As a Medical Care Support Specialist, you will provide direct patient care and support under the supervision of licensed clinicians. Your responsibilities will include:

  • Providing direct patient care and support as allowable by state statutes and under the direct supervision of a licensed clinician.
  • Maintaining overall tidiness of the clinics, following cleaning and sanitation protocols.
  • Ensuring equipment is clean and functioning properly.
  • Having a sense of urgency, ensuring patient concerns and issues are escalated to clinicians and the Clinic Director for quick resolution.

Cultivating an Exceptional Customer Experience

You will be responsible for promoting an exceptional customer experience by:

  • Greeting and interacting with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.
  • Promoting an efficient patient intake and registration process and assisting clinicians with timely scheduling.

Required Skills and Qualifications

To be successful in this role, you must have:

  • A high school diploma or equivalent.
  • Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students).
  • Customer Service experience (service industry or administrative role).
  • Certified Personal Trainer experience.
  • An Associate Degree in Health Sciences or Related Field.

Benefits

We offer a comprehensive benefits package, including:

  • Insurance: health, dental & vision.
  • Paid Time Off & Be Well Days.
  • 401K Matching Program.
  • Long-Term & Short-Term Disability.
  • Life Insurance.

Location and Job Category

This position is located in Norwell, MA, and falls under the Outpatient Rehab - Clinical Support Staff job category.



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