District Operations Leader

7 days ago


Kansas City, Missouri, United States Public Storage Full time
About the Role

We are seeking an exceptional District Manager to lead our team and drive operational excellence in our multi-unit locations. As a key member of our leadership team, you will be responsible for developing and executing strategies to deliver outstanding customer experiences, drive sales, and manage a portfolio of locations.

Key Responsibilities
  • Lead and Develop a High-Performing Team
    • Recruit, motivate, and retain a dedicated team of customer-facing employees
    • Drive team performance with effective communication and coaching on customer service and sales strategies
  • Brand Ambassador and Operational Excellence
    • Manage physical assets, including repair and maintenance systems, vendor management, and cleaning standards
    • Oversee delinquent tenant processes, including auctions, to reduce delinquency rates and improve customer retention
    • Conduct monthly property audits to ensure operational standards and safety compliance
  • Deliver Outstanding Customer Service
    • Provide a welcoming and well-maintained environment to customers through effective facility maintenance and vendor management
    • Address customer inquiries and concerns promptly in a professional manner
  • Grow and Maintain a Robust Business
    • Drive business growth using analytics to identify trends and develop strategies to capitalize on opportunities
    • Communicate effectively with customers, colleagues, and team members
About Public Storage

We are a leading self-storage company with a nationwide presence, committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about operational excellence, and we offer a range of benefits and career opportunities for our employees.

Benefits and Opportunities

  • A first-year annual total compensation award opportunity of up to $116,000
  • Internal promotional and career opportunities throughout the United States
  • Extensive training and coaching plans to support your success
  • Comprehensive group healthcare programs and a 401(k) plan with a generous employer match

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