Customer Experience Representative

4 weeks ago


San Antonio, Texas, United States CU Student Choice Partners LLC Full time
Job Summary

CU Student Choice Partners LLC is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our members, ensuring a seamless experience from application to loan closing.

Key Responsibilities:

  • Process borrower documentation to complete the application process
  • Identify and obtain additional required documents from members
  • Work closely with members throughout the application process, providing guidance and support as needed
  • Collaborate with internal partners and clients to resolve member issues
  • Maintain accurate records of member interactions and application status

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous experience in student lending, financial aid, or consumer lending a plus
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Work Environment:

CU Student Choice Partners LLC is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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