Customer Experience Representative
4 weeks ago
CU Student Choice Partners LLC is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our members, ensuring a seamless experience from application to loan closing.
Key Responsibilities:
- Process borrower documentation to complete the application process
- Identify and obtain additional required documents from members
- Work closely with members throughout the application process, providing guidance and support as needed
- Collaborate with internal partners and clients to resolve member issues
- Maintain accurate records of member interactions and application status
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in student lending, financial aid, or consumer lending a plus
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Work Environment:
CU Student Choice Partners LLC is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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