Multilingual Support Specialist
4 days ago
We are dedicated to fostering an inclusive environment where your talents are valued, and your achievements are celebrated. As a member of our team, you will have the opportunity to work with a world-leading luxury retailer and contribute to their success.
Job Description:
The Bilingual French Customer Service Representative will be responsible for delivering exceptional customer experiences by resolving customer inquiries and issues in a timely and professional manner. Key responsibilities include loggin customer interactions, answering inbound calls, troubleshooting issues, implementing customer service procedures, and maintaining product knowledge. The ideal candidate will possess strong communication skills, experience in corporate customer service, and proficiency in Microsoft suite platforms.
Key Responsibilities:
- Log customer interactions in the CRM system
- Professionally answer inbound calls and troubleshoot issues
- Implement customer service-related procedures and processes
- Maintain up-to-date product knowledge
- Act as a product expert to best serve clients
- Experience working with corporate customer service
- Experience using Microsoft suite platforms
- Strong written and verbal communication skills
- Familiarity with CRM systems and practices
- Atrium Care Package available upon eligibility (including healthcare plans, discount programs, and paid time off)
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